Our Quality Policy
Our senior management are fully committed to continuously improving our processes and performance to ensure:
- The highest level of stakeholder satisfaction.
- Compliance with all relevant legal, mandatory and other relevant standards and requirements.
- Continual improvement of our processes, procedures and objectives with the aim of continuously improving our QMS.
- Implementation of a policy that is consistent with the scope, context, and strategic direction of the company.
- A platform for the setting and review of associated quality objectives at a business and functional level.
The aim of our policy is to demonstrate management commitment to the highest levels of overall customer satisfaction through defined operational processes and understanding the needs and expectations of all interested parties.
The determination of operational conformity to contractual requirements is based on objective evidence provided through the processes defined within criteria of our client’s specifications and is supported by our operational procedures and policies.
We recognise that the quality of our services depend on the everyday action of all those in its employment and will ensure that management, supervision, and operative personnel are fully conversant with the company’s scope, policy and objectives, as well as its procedures, through training and awareness for employees at all levels within the company.
Our Quality Management System has been developed to fully meet the requirements of BS EN ISO 9001:2015.
Our Quality Policy forms the framework for the development and implementation of our key business objectives. Objectives are based on the strategic aims of our company. They are defined in a format which is Specific, Measurable, Achievable, Realistic and have dates for completion (Timely).
The signing and communication of this policy demonstrates the leadership and commitment of our senior management to ensure that the company is focused on its core business principles of:
- Customer focus.
- Leadership.
- Engagement of people.
- Process approach.
- Improvement.
- Evidence decision making.
- Relationship management.
Signed: Electronically
Name: Mr Daniel Locke
Position: Director
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